Refund Policy

This policy applies to every paid course, subscription, and in-app purchase made through Cocoon AI, operated by Think Grid Technologies Private Limited. It does not apply to the identity-verification charge described in section 4, which is a separate mechanism, not a purchase.

All payments for courses and subscriptions are final and non-refundable, once the charge has been made. This applies regardless of the reason - including if you change your mind, use only part of a billing period, or decide the plan isn't right for your family. We don't offer partial, prorated, or full refunds for time you haven't used.

We'd rather be upfront about this before you buy than surprise you afterward. If you're unsure whether a plan is right for your family, try our free tier or contact us with questions before subscribing.

You can cancel a recurring subscription at any time from your billing settings. Cancelling stops the next renewal charge - it does not refund any amount already paid, and your access continues normally until the end of your current paid period.

Before a child profile can be created or extended, we verify that a real adult is behind the account with a small card charge - typically ₹2 in India, $0.50 in the US, or AED 2 in the GCC. This exists purely to confirm a real, valid payment card, as part of meeting verifiable-parental-consent requirements under COPPA and the DPDP Act. It is not a fee for any product or service.

This charge is reversed automatically as soon as it's confirmed, whether or not you go on to subscribe to anything. The reversal is initiated immediately on our side; how quickly it shows up in your account depends on your bank, but is typically within your bank's usual refund timeline (commonly 5-7 business days). Because it is always refunded by design, it is exempt from the "no refunds" rule above - there was never a purchase to begin with.

If we charge you in error, charge you twice for the same billing period, or charge you after you had already successfully cancelled, contact us and we will correct it. This is a correction of our mistake, not a refund exception - it doesn't apply to a subscription you genuinely used and simply want to be refunded for.

Where applicable consumer-protection law in your jurisdiction entitles you to a refund that cannot be waived by agreement, that law governs, and we will comply with it. Outside of that, this policy is our complete refund policy.

Cancel anytime from Billing settings in your parent dashboard. If you can't find it, contact us and we'll help.

Questions about a charge on your account can be sent to hello@cocoonai.app.